Privacy Policy

At Nimali Africa, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy (“Policy”) outlines how we collect, use, and protect your personal information when you interact with us through our websites, email communications, or while engaging with our services at our lodges and offices in Tanzania.

1. Personal Information Collection and Processing

1.1. Personal Information We Collect

We collect personal information through electronic means (e.g., our websites) and physical forms. This includes:

  • Active Information Collection: Information you provide directly, such as your name, email address, phone number, travel details, and preferences.
  • Inactive Information Collection: Information collected passively, such as browser type, operating system, and website usage patterns through technologies like cookies and web beacons.
1.2. Use of Personal Information

Your personal information is used for the following purposes:

  • Verifying your identity and processing bookings.
  • Communicating with you regarding our services, including itineraries and quotes.
  • Sending marketing material as per your request.
  • Facilitating payments, refunds, and service delivery.
  • Conducting market research and improving our services.
  • Complying with legal obligations and ensuring the security of our systems.

We may share your personal information with:

  • Service Providers: Third parties who assist us in delivering services, provided they adhere to this Policy.
  • Legal Requirements: To comply with laws, regulations, and legal processes, or to protect our rights and interests.

We do not sell, transfer, or otherwise share your personal information with third parties beyond what is described in this Policy.

While we implement reasonable security measures to protect your information, no system is completely secure. We take steps to safeguard your personal information from unauthorized access or disclosure but cannot guarantee complete security.

Your personal information may be transferred to and stored on servers located in various countries, including those outside Tanzania. By using our services, you consent to such transfers and acknowledge that data protection standards may differ from those in your country of residence.

You have the right to access, correct, or delete your personal information. To make such requests, please contact us via email. We will address your request in compliance with applicable laws and regulations.

If you prefer not to have your personal information processed or wish to stop receiving marketing communications from us, you may:

  • Email Us: Request cessation of processing or marketing communications at enquiries@nimaliafrica.com
  • Unsubscribe: Click the “unsubscribe” link in our emails.

Our websites may contain links to third-party websites. These websites have their own privacy policies, which are not covered by this Policy. We are not responsible for the privacy practices or content of these third-party sites.

We may update this Policy from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Policy.

We welcome your feedback and are here to address any concerns you may have about this Policy. Contact us at enquiries@nimaliafrica.com or by writing to Nimali Africa at the address provided below. If you believe your personal information has been mishandled, you have the right to lodge a complaint with the relevant data protection authority.

This Policy is governed by the laws of Tanzania.

For any questions or concerns regarding this Policy, please reach out to us at:

  • Phone: +255 758 311 750
  • Email: enquiries@nimaliafrica.com
  • Address: Sable Square Shopping Village, Arusha, Tanzania

This Privacy Policy is intended to ensure transparency and trust regarding how we handle your personal information. Thank you for choosing Nimali Africa.